FAQ

Orders & Shipping

Where do you ship?
Free shipping across Cambodia, plus paid international shipping (rates shown at checkout).

How long will my order take?
Cambodia: 2–5 business days after a 1–2 day processing window. International times vary by destination.

How do I track my order?
We’ll send tracking details on Telegram once your order ships.

Returns

What’s your return policy?
Unopened, unused products can be returned within 7 days of delivery. Opened skincare cannot be returned for hygiene reasons. See our Refund Policy.

Products

Are Snow Blanc products suitable for sensitive skin?
Many are formulated to be gentle, but everyone’s skin is different. Patch test new products and consult a dermatologist if you have concerns.

Can I use these while pregnant or nursing?
Some actives (such as retinol) are best avoided. Please consult your doctor, and tell our AI Routine Check so it can tailor recommendations.

What is the AI Routine Check?
Upload a photo of your skin and your current products, and our AI suggests what’s working, what’s missing, and what to add. It’s guidance, not medical diagnosis.

Payment & Support

What payment methods do you accept?
All major options are available at our secure checkout.

How do I contact you?
Message us anytime on Telegram at @snow_blanc.