Shipping & Returns

Shipping

Cambodia: Free shipping nationwide. Orders are processed within 1–2 business days and typically arrive within 2–5 business days.

International: We ship worldwide. Rates are calculated at checkout and delivery times vary by destination.

Once your order ships, we’ll share tracking details with you on Telegram.

Returns & Exchanges

You may return unopened, unused products in their original packaging within 7 days of delivery.

For hygiene and safety reasons, opened or used skincare cannot be returned.

If your order arrives damaged, defective, or incorrect, we’ll replace it or refund you in full. Please contact us within 48 hours of delivery with a photo.

How to start a return

Message us on Telegram at @snow_blanc with your order number and we’ll guide you through it.