This Refund Policy applies to purchases made through snow-blanc.com.
Return window
You may request a return within 7 days of delivery. To be eligible, items must be unopened, unused, and in their original packaging.
Hygiene exclusion
For health and hygiene reasons, skincare products that have been opened or used cannot be returned or refunded unless they are faulty.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, we will replace it or issue a full refund. Please contact us within 48 hours of delivery with your order number and a photo of the issue.
Refunds
Once we receive and inspect your return, we’ll notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable except where an item was faulty or incorrect.
Non-returnable items
Opened skincare, gift cards, and promotional or final-sale items are not eligible for return.
Contact
To start a return or ask a question, message us on Telegram at @snow_blanc.